Frequently Asked Questions

What makes DivineStranz hair different?

We specialize in 100% raw and virgin extensions—sourced ethically, never chemically processed, and built to last. Our hair is tested for longevity so you can bleach, dye, and style it with confidence.

How long does DivineStranz hair last?

With proper care, our extensions can last 2–3 years or longer. We also provide care guides and tips through our Beauty & The Brains educational series to help you protect your investment.

What’s the difference between raw and virgin hair?

Virgin hair is unprocessed and comes from one donor, but it may be steam-textured. Raw hair is the purest form—completely untouched, no steam, no chemical processing. It’s known for its natural texture and unmatched longevity.

Do you offer bundle deals?

 

Yes! We offer exclusive 3-bundle and 4-bundle deals designed for full, flawless installs. Available in different lengths to perfectly customize your crown.

How fast is shipping?

Orders are processed within 2–3 business days. Standard U.S. shipping takes 3–7 business days, with express options available at checkout. International shipping is also offered.

Do you accept returns or exchanges?

Due to the hygienic nature of hair products, all sales are final. We only replace items if they arrive defective or damaged. For help, contact us at info@divinestranzbeauty.com.

What is the Pink Ribbon VIP Rewards Club?

The Pink Ribbon VIP Club is our exclusive rewards program. Earn points on every purchase, referrals, and social media engagement. Redeem them for discounts, free products, and VIP-only perks.

Still have questions? Email us at info@divinestranzbeauty.com or join the Pink Ribbon VIP Club for insider updates and perks.